Privacy Policy

1. Introduction

SISC COIR ("Company", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you visit our web application, submit inquiries, or request export quotations for our coir products.

2. Information We Collect

We collect information that you voluntarily provide to us when expressing interest in our products or requesting business quotations:

• Contact Information: Full Name, Business Email Address, Phone Number, WhatsApp Number, Company Name, Country, and Delivery Port.
• Inquiry Details: Product choices, Minimum Order Quantity (MOQ) specifications, customized dimensions, and special packaging requirements.
• Technical Data: IP address, browser type, operating system, referring URLs, and interaction data collected automatically via standard server logs.

3. How We Use Your Information

We use the collected information strictly for legitimate commercial and customer service purposes:

• To process product quotation requests and export pricing inquiries.
• To communicate with you regarding order confirmations, shipping logistics, and technical product specifications.
• To respond to customer support inquiries and partnership proposals.
• To maintain application security, prevent fraudulent submissions, and comply with legal requirements.

4. Data Sharing & Third-Party Services

We do not sell, trade, or rent your personal information to third parties. We may share necessary data with trusted service providers strictly for fulfilling export orders:

• Logistics & Shipping Partners: Authorized freight forwarders, container shipping lines, and customs brokerage partners for order fulfillment.
• Legal Authorities: When required by applicable laws, export compliance regulations, or court orders.

5. Cookies & Tracking Technologies

Our website utilizes essential session cookies and standard web analytics to optimize your user experience, remember preferences, and analyze traffic patterns. You can manage or disable cookies via your browser settings at any time.

6. Data Security & Retention

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, or misuse. Data is retained only for as long as necessary to fulfill the purposes outlined in this policy or to satisfy legal and accounting obligations.

7. Your Rights

You have the right to request access to, correction of, or deletion of your personal data stored with us. To exercise any of these rights, please contact our privacy representative using the details provided below.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact our export team: